Now Hiring - Senior Director, Sales Operations and Solutions in Lexington, MA

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Job Description

Sr. Director, Sales Operations & Solutions

About the role:

The Sr. Director Sales Operations & Solutions is responsible for building, improving, and overseeing a portfolio of processes, tools, and services that contribute to Takeda’s performance, competitiveness, and operational excellence. This role will design, build, and manage a number of business-critical cross-functional capabilities for the business units including: Sales Planning (Incentives & Compensation, Sales Force Alignment, Call Planning), Sales Force Automation (CRM, Technology, Field Reporting Platform), and Sales Administration (Fleet Management, Sample Operations, Field Sales Support).

How you will contribute:

• Develop a framework for strategic/tactical business planning for Sales Operations for U.S. field-based teams that balances the efficient delivery against current business priorities while evaluating future growth opportunities.

• Lead an effective and unified sales operations team that delivers the day to day operations and planning efforts related to the field sales force, managed markets, and other business partners, while also keeping an eye on the future evolution of the services.

• Collaborate with Commercial leadership to develop relevant insights to support business decisions related to Field Force Structure and plan design.

• Implement and manages an incentive compensation program, ensuring communication of policy to the field and management oversight of the program. Selects and manages vendor partnership.

• Analyze key market data to understand how to best optimize the deployment and alignment of the sales force and managed markets teams.

• Lead a team responsible for developing, implementing, and maintaining an effective analytical capability with a focus on US Commercial and CRM analytics and automation technology.

• Deliver key performance reports within the CRM system for the sales/marketing organization including sales analysis tools, reporting, field technology, and CRM reporting tools.

• Leads an effective Sales Administration Operation including Fleet Management, Sample Operations, and Field Sales Support.

• Partner effectively with US Commercial Data Strategy to ensure quality pull through and presentation of data into our systems.

• Lead effective cross functional teams ensuring that Business Strategies are enabled through effective implementation of changes in all Field systems. Initiatives will include Launch, Field Restructures, and special initiatives.

• Manage a multi-million-dollar budget with accountability to P&L stakeholders. Deliver operations in a cost-effective manner

• Oversee management of key external vendor relationships. Build two-way Vendor partnerships that result in increasing operational efficiencies and better services.

• Embed an agile mindset and spirit of innovation in the team and the way they work.

Minimum Requirements/Qualifications:

• BS/BA degree

• Minimum of 12+ years of management level experience in the pharmaceutical, immunology, biologic/biotech, or medical device industries

• Minimum of 8+ years of people leadership experience

• Senior management experience in district management, specialty account management, marketing management, and/or product management experience or related field experience

• Proven ability to lead a medium to large organization and influencing senior-level management and key stakeholders

• Proven track record of leading and driving business process transformation and organizational culture change as well as delivering on programs with complex business deliverables

• Must have experience overseeing large pharmaceutical commercial projects such as field force restructuring, data integrations, CRM technology implementation, operational process integrations, etc.

• Healthcare business acumen with a comprehensive understanding of the pharmaceutical industry

Preferred:

• MS/MBA preferred

What Takeda can offer you:

• Comprehensive Healthcare: Medical, Dental, and Vision

• Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan

• Health & Wellness programs including onsite flu shots and health screenings

• Generous time off for vacation and the option to purchase additional vacation days

• Community Outreach Programs and company match of charitable contributions

• Family Planning Support

• Flexible Ways of Working

• Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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